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Frequently Asked Questions

1. Where can I buy your candles?
We’re exclusively on Amazon! You can find all of our products by searching for Havenwick™ there or by clicking the link on our page.

2. Are your candles vegan and cruelty-free?
Yes! Our premium soy-wax blend candles are crafted from natural, non-toxic materials to ensure a clear, consistent burn. They’re vegan, cruelty free & thoughtfully made so you can enjoy a cozy atmosphere guilt-free.

3. How long will my candle burn?
Our candles have a burn time of about 110-130 hours, depending on how often you light them. For the best burn, trim the wick before each use.

4. Are your candles scented?
Yes! We offer a variety of inviting, comforting scents. Each candle is designed to bring warmth and coziness into your home.

5. How should I care for my candle?
To get the most out of your candle, always trim the wick to 1/4 inch before lighting it. Let wax melt to edges, and never leave a burning candle unattended.

6. Do you offer gift options?
While we don’t offer direct gift wrapping, our candles make great gifts just as they are!

7. Do you offer discounts or promotions?
Be sure to check our Amazon page for any current sales or promotions!

8. Do you ship internationally?
All shipping is handled through Amazon
9. How can I contact you?
For any questions or concerns, feel free to reach out to our customer service team at customerservice@mcsframe.com or 800.833.3058. We’re happy to help!